Getting Started with Crossbar

Create A Parent Account

  1. Click Sign Up
  2. Enter your email address and password
  3. A verification email will be sent to activate the Crossbar account
  4. Click on the link within the verification email
  5. Enter your name and phone number to complete the account profile
  6. Save

Parent Account Options

Participants: This allows you to add participants (players) that will be associated with the account.

Teams: Shows the assigned team. Clicking on the team will take you to the team page.

Settings: Update name, phone number, email address, and password.

Notifications: Sets email notifications for games and practices.

Adding Players to the Parent Account

  1. Log into the Parent Account
  2. Select Account
  3. Select Add Participant
  4. Complete Player Profile (name, birthdate)

Add USA Hockey Number to the Player Profile

  1. Select the Player Profile icon below the player name
  2. Click Membership
  3. Enter 2022-2023 USA Hockey number

Player Registration

  1. Select the Register icon below the player's name
  2. Select Program, which will take you to the program description page
  3. Select Register
  4. Select Player
  5. Enter Address
  6. Select Position (Skater or Goalie)
  7. Select Grade
  8. Complete Waivers
  9. Select Payment Option - Full Payment or Payment Plan
  10. Complete Payment Process
  11. Complete Registration
  12. Click the SMS logo on the upper left-hand corner

Setting Up A Family Account

  1. Log into the Parent Account
  2. Select Account
  3. Select the Player Profile icon below the player name
  4. The table shows the name, email address, and phone of those who are associated with the Player Profile
  5. To add another email address to the Player Profile, Select Add Account
  6. Enter the email address of the person who you wish to be added to the Player Profile
  • If this person already has a Crossbar account, they will immediately be added to the Player Profile
  • If this person does not have a Crossbar account, a verification email will be sent to them. They must create their own Crossbar account. Once their account has been created, they will be added to the Player Profile.

Players can only be part of one Family Account.

Family Calendar

The practice and game schedules for players are shown on the Family Calendar. Players must be assigned to a team for a schedule to appear.

Tuition Payments and Billing Options

What payment options are available?

We will accept either a full upfront payment for the season or a payment plan. We accept major credit cards (a 2% service charge will be applied during the payment process) or ACH payments using your banking account/routing numbers (no service charge will be applied during the payment process). If you select the payment plan option, you will be required to pay the non-refundable deposit established for each program and to enter your credit card or ACH banking information, which will be stored securely by a third party. Payment plans are scheduled to be auto-debited on the 1st of every month based on the schedule provided at registration.

What if I have an overdue balance?

Legacy account balances must be paid using the old SMS Hockey website.

How do I change or add a credit card to my account?

  1. Log on
  2. Select Account
  3. Select Participants
  4. Select View Details next to the player name
  5. Scroll down on the Player Profile until you find Registration History
  6. Select View Details next to the Program to which the player has remaining payments
  7. Select the Edit button next to the credit card or ACH banking details next to upcoming installment payments and add the new credit card or ACH banking information.

Once you have changed/added a new payment method, please notify the Treasurer so that adjustments can be made to the payment schedule if necessary

Frequently Asked Questions

Question: I have already paid one or more installments on the old site, do I need to pay again?

  • Yes, the $100 fee on the new site is in addition to the registration fee or second installment you might have paid but will count toward your total tuition. We needed to charge some fees on the new site in order to establish a payment method moving forward, however, all payments (old and new) are credited to your total. Total program fees can be found on the right column of the 'Programs' page for your age group.

Question: My old SMS website credentials aren't working on the new site.

  • The new SMS website requires a new login and credentials (email, password). It is not linked to the old site, so start fresh!

Question: I made a mistake when registering myself or my player, how do I fix it?

  • In some cases, your selections can be modified afterward. Just click 'Account' in the far upper left of the screen, then the Profile icon below the participant. If you cannot figure out how to make the necessary changes, no problem just let us know and we will guide you, or simply make the changes for you.

Question: How do I register myself as a coach or volunteer?

  • This is a selection you can make during the initial registration process, however, if you missed this question and would like to volunteer, just let us know and we can add you to a roster retroactively as a head coach, assistant coach, or team manager.

Question: I had an outstanding balance on the old SMS website, how can I pay that balance?

  • The old payment system is not linked to the new site, so any outstanding balance must be settled on the old site. To access the SMS website, click the black button at the top of the new site.
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